Registration and Technical Issues
Q: I forgot my password, what I do?
A: If you have forgotten your password, click the “Forgot Password” link on the
sign in page. Enter your email address. Click 'Reset Password' to have your password reset.
Q: Why do I need to register when placing an order?
A: This saves your user profile in the database and allows you to check the status of
your orders and view your order history.
Q: Why am I receiving an error message?
A: For technical support, please email pbfsales@brandiqinc.com or call at 281.218.6403, Monday – Friday 9am – 6pm EST (8am-5pm CST). Please take note of 1.) the specific error message you received, 2.) what browser you are using and 3.) at what point during the checkout process you received the message.
Orders and Returns
Q: What if I want to order a high volume of an item and want to check on better breaks or if I want quoting on an item I do not see on the store?
A: Please reach out to joseph@brandiqinc.com or call at 281.204.8922 with your inquiry.
Q: How quickly are orders processed?
A: Typically, items ordered by 3pm EST (2pm CST) are processed the same day.
Q: How do I cancel my order?
A: Before the order is placed, simply delete items in your cart that you do not want.
If you have already placed your order, please email pbfsales@brandiqinc.com and provide your order numbr that you wish to cancel.
Q: When I change the quantity of an item, why doesn’t my subtotal change?
A: To change the quantity of any item, you must first enter the new quantity, then
press the “Recalculate Order” button.
Q: How long will it take to receive my order?
A: Delivery time varies depending on production time and transit time. If you wish to Expedite shipping, please note your products will ship your chosen method once production is complete. Please also see detailed information under the description of each item for processing timelines.
Q: What is the return policy?
A: Please call reach out to pbfsales@brandiqinc.com for an “RMA” (Return Merchandise Authorization) number. When we receive the returned item, we will either 1.) credit your account or 2.) send you a replacement. If the item exchanged is due to a manufacturer defect, no additional shipping charges will apply. If your return is not due to a manufacturer defect, UPS shipping costs will apply.
Q: What if I do not see the item/items I am looking for?
A: Please contact: pbfsales@brandiqinc.com.
Q: Why do some items require a minimum?
A: There are items that are not stocked and are purchased directly with the factory. Those items will have minimums required to purchase. You will find items on the store that are a one piece minimum. Most those items are stocked with our vendor, Brand IQ.
Payments
Q: What forms of payment are accepted?
A: Visa®, MasterCard®, Discover® and American Express®.
Shipping
Q: What are my shipping options?
A: Flat Rate Corporate Shipping and UPS.
Q: How much is shipping/handling for orders placed in the
United States?
A: Actual shipping costs vary depending on the weight of your package and the ship method you chose. Corporate Shipping Option is a flat rate and orders cannot be expedited using this method. UPS shipping costs will be calculated for you at the end of your checkout process.
Q: Can my items be shipped to a P.O. box?
A: No, our freight carriers are unable to deliver packages to a P.O. Box.
